30-Day Money-Back Guarantee
We want you to love your PurO3 products. If you’re not satisfied, you can return most items within 30 days of the delivery date for a full refund of the product purchase price.
Refunds cover the product price only. Original and return shipping costs are not refunded.
Samples, bulk orders, and wholesale orders are not eligible for return.
After 30 days, an order can no longer be returned for a refund.
How to Start a Return
1. Log in to your PurO3 account.
2. Find the order you’d like to return.
3. Under the order status, select Return Items.
4. Enter the requested information and submit.
If you run into any issues starting your return online, contact us and we’ll help directly.
Damaged or Defective Items
If your order arrives damaged, please contact us within 7 days of delivery and include a photo of the damaged item. There’s no need to send it back. Once we receive the photo, we’ll ship a replacement at no charge.
International Orders (Including EU)
The same 30-day policy applies to international orders, including orders shipped to the EU. This meets or exceeds return-right requirements in most regions, including the EU’s standard withdrawal period.
Subscription (Autoship) Orders
Autoship orders follow the same 30-day return policy as one-time orders.
Frequently Asked Questions
Can I exchange a product instead of returning it? We don’t currently offer direct exchanges. Return the original item for a refund, then place a new order for the item you’d like instead.
My tracking says delivered, but I never received my order. Is that covered by this policy? That’s a separate situation. See “My Tracking Shows Delivered, but I Haven’t Received My Order.